Case Study: CED Group achieves faster repairs, 9–11% lower claim costs and a surge in NPS with Mendix

CED Group Helps Insurers Provide a Better Customer Experience

CED is a loss-adjustment specialist that launched CED Repair to address a market shift where restoration-in-kind competes with cash payouts and insurers face pressure from price-focused consumers. The challenge was to shorten lead times, improve customer experience and reduce claim costs while coordinating a network of 500+ repairers and modernizing a traditionally process-driven industry.

Working with Magnus, CED built a Mendix-based process application and integrated mobile app in three months using an Agile approach, enabling smart digital intake, automated repairer matching, real-time progress tracking and customer notifications. Early results: claim costs down 9–11%, Net Promoter Score up from 20 to over 50, revenue 2.5× current levels with further growth projected, faster repairs and broad organizational adoption of a customer-first model.

CED Group