Case Study: Avertra slashes developer onboarding and transforms utility customer experience with Mendix

Avertra Uses Low-Code to Drive Customer Satisfaction

Avertra, a global service, software, and consulting group serving the energy and utility sector, set out to build MiCustomer to modernize customer interactions and operational workflows. Progress stalled under years of traditional coding: complex architecture, slow 3–6 month developer onboarding, poor IT–business collaboration, and difficulty delivering scalable customizations to meet varied local regulations, all of which left customer service fragmented and slow.

Avertra adopted Mendix low-code and a microservices approach to simplify the platform, standardize reusable components, and improve collaboration. The move cut onboarding from 3–6 months to about 4 weeks, sped development cycles, and enabled efficient customizations; results include MiAgent (reduced call handle time and higher first-call resolution) and MiPortal (online billing, payments, and meter readings), delivering faster time-to-value and a much improved customer experience.

Avertra

Matt Daniels

Director of Engineering, Research & Development