Case Study: NS Hispeed achieves automated incident registration and improved reporting with Mendix

Automated Incident Registration System for Rail Operator

NS Hispeed, the Netherlands’ high-speed train operator, needed a faster, more accurate way to register and analyze service incidents. Their existing manual, standalone system was error-prone and offered limited incident detail, yielding poor reporting and weak performance analytics — and the organization required a new solution within six months of the RFP.

Working with Capgemini and the Mendix App Platform, a two‑person business engineering team delivered an integrated incident registration app in eight weeks, including a four‑day integration with ProRail’s Traffic Management System. The result is an automated, user‑friendly workflow with built‑in reporting and analytics (over 400 function points), improved incident processing and management visibility, and a flexible platform for future enhancements.

NS Hispeed

Pascal Reijnders

Business Information Manager