Case Study: Boston Medical Center improves orthopedic patient engagement and PRO survey completion with Memora Health

SMS as a Powerful Delivery Vehicle for Monitoring Patient Status Over Time

Boston Medical Center aimed to improve post-operative care for orthopedic patients by increasing the completion of patient-reported outcome measures (PROMs) and enhancing patient engagement. Their challenge was that relying solely on in-clinic survey administration was not providing the frequent, vital data needed to accurately assess recovery and identify complications early. They partnered with Memora Health to address this.

Memora Health implemented a solution using its platform to deliver PROMs via SMS text message. This approach allowed for frequent monitoring and intelligent triaging of patient communications. The results were significant: the program achieved a 100% consent rate with over 500 patients enrolled. When delivered via SMS, the PRO survey completion rate reached 75%, contributing to an overall completion rate of 59% and a 71% patient engagement rate, enabling BMC to improve care quality with earlier complication identification.

Boston Medical Center