Case Study: a major California not-for-profit health system improves SDOH data collection with Memora Health

How One Health System Used AI-Backed SMS to Enhance SDOH Data Collection

A major California not-for-profit health service provider faced a significant challenge in collecting social determinants of health (SDOH) data from its patient population. Through traditional EHR outreach methods, it was able to capture this critical data for less than 5% of its patients, creating barriers to providing effective support. To address this, the organization partnered with Memora Health to implement their AI-backed SMS outreach platform, aiming to improve response rates and operational efficiency.

By leveraging Memora Health’s automated SMS-based program, the health system streamlined its SDOH data collection. This solution achieved a fourfold increase in patient SDOH data capture and saved staff 250 hours per month on manual outreach. The program successfully identified that 18% of patients had at least one SDOH barrier and 8% had two or more, providing the population health team with the accurate data needed to inform patient support actions.