Case Study: Penn Medicine reduces fertility care wait times with Memora Health

How One Fertility Program Improved Access to Care

Penn Medicine, a large health system, faced significant challenges in providing accessible and continuous fertility care. Long wait times for initial appointments, high no-show rates, and a diagnostic workup process that took months were major barriers for patients. To address these issues, they partnered with Memora Health to develop a digital-powered care management system called Fast Track to Fertility.

Memora Health implemented its intelligent care enablement platform, which featured a text-based program for patients. This solution provided automated, conversational guidance, answered questions, assisted with scheduling, and helped care teams monitor progress. The results were substantial: the time to complete a diagnostic workup was cut by over 50%, no-show rates dropped from 30% to 6%, and patient capacity increased by nearly 24% without requiring additional staff. Memora Health's platform significantly improved both patient access and operational efficiency for Penn Medicine.

Penn Medicine