Case Study: British Columbia Centre for Disease Control improves PrEP appointment attendance with Memora Health

British Columbia Centre for Disease Control (BCCDC) - Customer Case Study

The British Columbia Centre for Disease Control (BCCDC) faced challenges in its PrEP program for HIV prevention, including inconsistent appointment reminders, low patient engagement with frequent cancellations, and a high volume of non-clinical patient questions. They partnered with Memora Health to digitize and improve the patient care experience, aiming to alleviate these burdens on their clinical team.

Memora Health implemented a text-based solution that used natural language processing (NLP) to answer patient questions and triage them appropriately. This solution successfully enrolled over 600 patients, leading to a dramatic reduction in cancellations and no-shows attributed entirely to Memora by the care team. The program also achieved high patient satisfaction, with 94% of patients wanting to continue using the texting service.

British Columbia Centre for Disease Control (BCCDC)