Case Study: Rubber Division, ACS achieves streamlined membership management, single sign-on and advanced reporting with MemberSuite

Rubber Division ACS - Customer Case Study

Rubber Division, ACS is an international association serving professionals in the rubber and polymer industries that faced shrinking sponsor pools and a failing association management system after their prior AMS vendor was acquired. They needed a modern AMS that would support their unique corporate membership structure, improve event registration, and integrate cleanly with third‑party vendors — needs that led them to select MemberSuite’s association management software.

MemberSuite implemented its AMS with open APIs, handled data migration and provided personalized and champion training; its membership module now assigns roles and membership levels and supports recurring payments and event registration. As a result, Rubber Division’s staff gained stronger reporting and engagement insights, members (about 2,500 of 30,000 contacts) use a single login across systems, the executive director pulls reports directly, and moving registration onto MemberSuite saved the association thousands of dollars a year — demonstrating measurable time and cost savings thanks to MemberSuite.

Rubber Division, ACS

Lakisha Miller-Barclay

EA Director of Finance & Administration