Case Study: Association of University Programs in Health Administration (AUPHA) achieves major time and cost savings by eliminating manual billing and streamlining events with MemberSuite

Association of University Programs in Health Administration - Customer Case Study

The Association of University Programs in Health Administration (AUPHA) faced an inflexible association management system with limited reporting and a labor‑intensive billing process that required staff to prepare invoices by hand. AUPHA also needed a solution that could handle its complex membership structure, integrate with Higher Logic, and provide event, CMS, and financial management functionality — requirements they addressed by selecting the MemberSuite platform.

MemberSuite implemented a configurable cloud‑based AMS that integrated accounting, events, reporting and Higher Logic, and allowed AUPHA to link one member record to multiple organizations. As a result, billing was automated (saving staff days of manual work), event registration was brought in‑house (replacing an outside event planner and saving significant costs), and more members paid dues ahead of time in 2018; AUPHA also gained a dedicated Customer Success Manager and ongoing support from MemberSuite.

Association of University Programs in Health Administration

Chris Anne Sanyer

Director of Membership