Case Study: Association of University Housing Officers - International achieves integrated member data and 45% higher individual recruitment with MemberSuite

Association of University Housing Officers - International - Customer Case Study

The Association of University Housing Officers - International (ACUHO-I) struggled with fragmented data across multiple platforms, time-consuming manual data entry, and limited member self-service. To address these issues they selected MemberSuite’s association management software (AMS) to centralize their data, enable integrations, and give members more control over their experience.

MemberSuite implemented its AMS as ACUHO-I’s core database with an open API, single sign‑on, and a self‑service member portal, eliminating redundant databases and automating formerly manual workflows. As a result, ACUHO-I gained a single record of truth, saved over 100 staff hours per week (about 5 hours per staff member), increased individual membership recruitment by 45%, surpassed 1,000 institutional members, achieved a 94% retention rate, and saved $12,000 annually.

Association of University Housing Officers - International

Shaun Holloway

Director of Information Technology