Case Study: American Association for Budget and Program Analysis achieves instant member data access and boosted member engagement with MemberClicks

How information sharing systems shift the focus onto engaging new members

The American Association for Budget and Program Analysis (AABPA) is a volunteer-driven organization serving members nationwide that struggled with outdated processes—spreadsheets and a single hard drive—for managing member information. This made routine tasks slow and cumbersome, requiring calls and manual searches, and prompted a cultural shift to find an association management system that would scale for a small staff and volunteer board.

AABPA implemented MemberClicks, which was customized to fit their needs and centralized member data for real-time access. Information retrieval dropped from days or weeks to about 15 minutes, freeing volunteers to focus on member-facing activities like speaker series and content sharing, while ongoing customer support helped ease turnover and sustain the new processes.

American Association for Budget and Program Analysis

Jon Stehle

Previous President of Current Board Member