Case Study: Total Excellence Association Management streamlines operations and reduces client costs with MemberClicks' Atlas AMS

How an AMC Streamlined its Operations by Adopting One Member Management Software

Total Excellence Association Management (TEAM) is an association management company (AMC) founded by the Pennsylvania Medical Society that supports medical and specialty societies with a 30-person staff managing roughly two dozen client organizations. TEAM struggled with each client using different database systems, which created staff inefficiencies, security risks from shared logins, and confusing, often costly technology pass-throughs for clients.

TEAM standardized technology by requiring new clients to use the Atlas AMS (with limited exceptions), paired with an all‑inclusive, flat‑fee pricing model. This consolidation streamlined workflows, sped reporting and member services, lowered management costs for clients, and delivered measurable wins—clients like ACVR expanded operations after working with TEAM, and a PAD meeting saw revenue rise from an expected $40K to about $120K—leading to higher client satisfaction and renewed growth momentum.

Total Excellence Association Management

Lauren Martini

Operations Manager