Case Study: Charlottesville Society of Human Resource Management achieves seamless membership onboarding and reliable payments with MemberClicks

Charlottesville Society of Human Resource Management - Customer Case Study

The Charlottesville Society of Human Resource Management (SHRM) is a volunteer-run nonprofit focused on advancing HR best practices. Before switching systems, their old AMS created three clear problems: a disjointed, confusing membership application and dues process, an unintuitive CMS that made routine tasks cumbersome, and unreliable credit-card processing that hurt membership and event registrations.

In February 2016 they moved to MemberClicks, which streamlined e-commerce and made the entire membership flow—from application to approval to payment—quick and seamless. The platform’s Membership Dashboard, custom reporting and targeted email lists simplified administration, led to an increase in new members, and reduced the workload for the chapter’s volunteer leaders.

Charlottesville Society of Human Resource Management

John McQuilkin

Webmaster