Case Study: UtilityExchange (Association Management Company) achieves membership growth and operational efficiency with MemberClicks Oasis AMS

Association Management Company Sees Growth and Efficiency by Implementing Self-Service with MemberClicks

UtilityExchange.org is an association management company that administers Peak Load Management Alliance (PLMA) and Utility Exchange for energy and water utility professionals. With a two‑person staff and 161 members, the AMC was using disparate systems for events and member management, which led to wasted resources, administrative frustration, and a poor member‑centric experience.

By adopting MemberClicks’ Oasis AMS as an all‑in‑one platform, UtilityExchange.org streamlined administration and enabled member self‑service (automatic invoice reminders and one‑click payments), improving engagement and customer service. The results: PLMA grew from 42 to over 160 member organizations, in‑person meeting attendance rose from 75 to 350, a virtual conference attracted 1,100 registrants, and the two‑person team scaled operations without adding headcount.

UtilityExchange

Ed Thomas

Executive Director