Case Study: Kanata North BIA achieves streamlined membership management and centralized operations with Member365

Kanata North BIA - Customer Case Study

Member365 provides membership management software tailored for downtown associations. Kanata North BIA was struggling with fragmented tools—19 spreadsheets and four different platforms—which created a massive administrative headache and made it hard to keep memberships and communications organized.

Member365 replaced the patchwork with one system: a centralized CRM, email management, directory, intuitive modules and a member-facing portal for self-service updates. The result was streamlined processes, improved contact and membership management, and strong praise from Executive Director Jenna Sudds for seamless onboarding and outstanding support.

Kanata North BIA

Jenna Sudds

Executive Director