Case Study: World Vision Australia achieves 24/7 crisis monitoring and faster media response with Meltwater

World Vision - Customer Case Study

World Vision Australia is a long-standing international charity that connects Australians with global crises and relief efforts. With a communications team of just six responsible for keeping the public and media informed and protecting the charity’s reputation, the organisation needed a reliable, 24/7 monitoring and communications tool to track emerging situations, source local stories from around the world, and measure public sentiment.

Meltwater’s media monitoring, dashboards and reporting now power World Vision’s daily morning bulletin and real‑time crisis updates, while 24/7 chat support helps set up tracking at any hour. The platform delivers sentiment analysis, rapid alerts and shareable reports that speed up responses, improve media engagement, strengthen internal reporting and give the communications team clearer evidence to guide strategy.

World Vision

Peter Taylor

Head of Communications