Case Study: F13 Technologies achieves real-time crisis management and transparent reporting for public sector clients with Meltwater

Transforming the Public Sector in India with F13 Technologies and Meltwater

F13 Technologies, a New Delhi–based IT consulting firm that supports public sector clients across healthcare, education, mobility and other sectors, needed deeper social listening to monitor conversations and respond quickly to emerging issues. Before partnering with Meltwater in 2021, mention caps, limited API access and weak analytics prevented F13 from delivering timely, data-driven insights for government clients.

By adopting Meltwater’s real-time analytics and AI-generated insights, F13 now analyzes 200M+ posts on X, uses customizable spike alerts and unlimited searches, and produces reliable, customizable reports. The platform has improved crisis detection and response, increased transparency and accountability for public-sector clients, and strengthened client trust through dependable data.

F13 Technologies

Amanpreet Singh

Founder