Case Study: SaskEnergy achieves real-time media monitoring and faster crisis response with Meltwater

SaskEnergy - Customer Case Study

SaskEnergy, Saskatchewan’s natural gas utility serving 400,000 customers across a region where temperatures can reach -40, relies on a compact three-person Government and Media Relations team to monitor communications and respond 24/7. The team struggled with alert overload and slow vendor support—previous tools could deliver as many as 75 duplicate mentions in half an hour—making it difficult to act quickly or keep executives and government partners accurately informed during breaking incidents.

By adopting Meltwater’s media monitoring and social listening platform, SaskEnergy now receives timely, filtered, and geographically targeted email alerts that remove repetition and surface actionable intelligence. The platform’s immediacy, reliable support, and accessibility enabled the team to get ahead of stories, share accurate information with leadership and government, and significantly improve the speed and quality of their around-the-clock crisis response.

SaskEnergy

Dave Burdeniuk

Director of Government and Media Relations