Case Study: Queensland Racing Integrity Commission achieves real-time news and social media monitoring with Meltwater

Queensland Racing Integrity Commission - Customer Case Study

The Queensland Racing Integrity Commission (QRIC) is an independent statutory body that oversees animal welfare and the integrity of racing participants across Queensland. With a two‑person media and communications team and no dedicated marketing resource, QRIC faced the challenge of keeping industry participants and internal stakeholders informed in a rapidly evolving media landscape—where news and important conversations increasingly live on social channels as well as print, online and broadcast.

QRIC implemented Meltwater’s integrated media and social monitoring platform, including a mobile app that delivers a daily, code‑segmented newsletter, real‑time alerts, social listening and proactive support. As a result, staff receive timely morning and on‑the‑day updates, can track social and news trends, rapidly gauge media impact, better inform stakeholders and demonstrate the integrated effect of their communications and programs.

Queensland Racing Integrity Commission

Vincene Overs

Principal Media and Communications Advisor