Case Study: Megaworld Corporation achieves real-time customer insight and faster on-demand reporting with Meltwater Explore

Megaworld Corporation - Customer Case Study

Megaworld Corporation, one of the Philippines’ largest real estate developers with extensive lifestyle malls, hotels, residential projects and office space, needed a way to monitor customers and competitors 24/7 and give leaders timely, accurate insights. Their Customer Experience Group found existing reporting through a third‑party agency slow, limited and reactive, which hampered decision-making across malls, estate management and business development.

They implemented Meltwater’s Explore social listening tool to enable continuous brand and competitor monitoring, unlimited on‑demand reporting, incident tracking and ad‑hoc market research. As a result, managers now receive real‑time reports, can respond faster to social incidents, benchmark brand equity, support leasing and marketing decisions, and deliver improved customer experience and business outcomes.

Megaworld Corporation

Nicolo Sanchez

Customer Experience Group Head