Case Study: DNV GL Healthcare achieves real-time, targeted industry intelligence and significant time savings with Meltwater

How DNV GL Healthcare manages risk and reputation with real-live media monitoring and social listening

DNV GL Healthcare, the hospital-accreditation arm of DNV GL, faced a research and risk-management challenge: monitoring mergers, bankruptcies, complaints and litigation across a confidential, competitive sector. Accreditation teams were wasting time sifting thousands of mentions manually (10 people watching separate feeds), while marketing needed better brand awareness and social listening—any intelligence gaps posed business and reputational risk.

Meltwater provided custom, fine-tuned searches and twice-daily feeds covering all 2,400 accredited hospitals, eliminating irrelevant noise while capturing critical items and enabling retroactive searches. The tailored setup freed staff time, improved real-time response and marketing insight, increased the quality of articles received, and delivered ongoing account optimization under an all-inclusive service model.

DNV GL Healthcare

Troy McCann

Director of Accreditation