Case Study: Australia’s Most Popular Online Retailer reduces latency and secures warehouse operations with Megaport Virtual Edge

a major online retailer powers 500 robots with Megaport Virtual Edge, cutting latency below 20 ms

An online retailer in Australia, one of the country's most popular, faced challenges with unpredictable network latency that threatened its warehouse automation and security concerns over its vast customer data. The high latency, caused by an inefficient network path, risked disrupting over 500 fulfillment robots that required a sub-20 millisecond response time to operate. To address this, the retailer turned to vendor Megaport and its Megaport Virtual Edge (MVE) service.

Megaport implemented a solution using MVE to create a virtual data center in Sydney, which streamlined the retailer's AWS connectivity and eliminated the need for costly physical infrastructure. This provided a secure, high-performance end-to-end network architecture. The results included a dramatic reduction in latency and jitter, allowing the robots to operate reliably, and a significant decrease in malicious security threats. The online retailer credits Megaport with providing a smooth, secure, and high-performing network that supports its plans for future expansion.