Case Study: UnumProvident achieves real-estate cost savings and a 10% productivity increase with MegaPath

UnumProvident - Customer Case Study

UnumProvident, a leading North American disability-insurance provider, faced a shortage of office space as its call centers expanded and wanted a cost-effective alternative to new real estate. The company decided to move to a fully home-based call center model but needed a reliable partner to provision remote network connections, equipment and ongoing support—selecting MegaPath as its managed services provider to deliver managed broadband access, site-to-site VPNs and end-to-end remote connectivity.

MegaPath deployed equipment and managed broadband and VPN services to each agent, provided 24/7/365 monitoring and a dedicated account team with a management portal, and rolled the program out gradually. As a result, UnumProvident reduced real estate costs, achieved a 10% increase in agent productivity, now supports 85 full-time home-based agents (targeting 120 or 50% of the workforce), and has improved employee retention—outcomes the company attributes to MegaPath’s support.

UnumProvident

Sandy Cox

Director