Case Study: The Community YMCA achieves cost savings and seamless multi-location calling with MegaPath Hosted Voice

The Community YMCA - Customer Case Study

The Community YMCA, a charitable nonprofit serving 17 communities from six locations in Monmouth County, faced disparate legacy on-premises phone systems that prevented call transfers, increased telecom expenses, and threatened the loss of long-publicized phone numbers when relocating its main site. To solve these issues the Y selected MegaPath and its MegaPath Hosted Voice service.

MegaPath consolidated all locations onto a cloud-based MegaPath Hosted Voice platform, giving 120 staff access to more than 50 calling features, three-digit extension dialing, seamless transfers, number porting, and mobility tools like Visual Voicemail with Transcription. The result was significant voice and long-distance cost savings that The Community YMCA passes on through lower participant fees and reinvests in scholarships, program expansion and other community services.

The Community YMCA

Rhonda Anderson

President and CEO