Case Study: James G. Elliott achieves 100% uptime and reliable nationwide calling with MegaPath

James G. Elliott - Customer Case Study

James G. Elliott, the nation’s largest outsourced media ad sales company with offices in Los Angeles, Chicago and New York, was losing inbound sales calls and suffering fast‑busy signals and call-routing failures due to frequent Internet and voice outages and the complexity of managing multiple providers. To solve this, James G. Elliott selected MegaPath and its SD‑WAN Enterprise, Hosted Voice and MegaPath RED services to provide reliable, enterprise-grade connectivity and unified voice management.

MegaPath implemented SD‑WAN Enterprise to prioritize real‑time voice traffic and Hosted Voice with Voice Manager and HD desk phones, backed by the MegaPath RED 100% uptime guarantee and 24/7 priority support. The result: dropped calls and lengthy outages were eliminated, all three locations now run on one nationwide phone system, employees remain reachable on mobile devices, call quality improved with HD voice and background-noise suppression, and the company regained sales opportunities and operational continuity.

James G. Elliott

Jim Elliott

President and CEO