Case Study: Fluid Networks achieves enterprise-class VoIP and smooth installs with MegaPath

Fluid Networks - Customer Case Study

Fluid Networks, a Camarillo-based reseller that evolved from traditional PBX installs, faced the challenge of transforming into a full-fledged provider of managed IT services for SMBs—offering cloud-based VoIP, Unified Communications, video and data networking while meeting customers’ bandwidth needs and ensuring seamless, low‑downtime installations. To meet those goals Fluid Networks partnered with MegaPath, deploying MegaPath’s Hosted Voice Service, Unified Communications add‑on and connectivity options like Ethernet over Copper (EoC) and Business DSL.

MegaPath delivered a turnkey solution—hosted calling with advanced features (visual voicemail with transcription, mobile integration, call recording, conferencing), broad EoC/DSL coverage, free CPE and 24/7 support—enabling Fluid Networks to expand its SMB customer base and drive broad adoption of cloud voice and UC. The partnership produced measurable benefits: smooth, interruption‑free installs, improved performance and lower TCO for customers, and industry‑grade reliability (MegaPath’s voice network claims 99.999% availability), resulting in significant customer growth and uptake of MegaPath services.

Fluid Networks

Jim Dainko

President