Case Study: Delta-T Group achieves HD call quality and seamless 12-location switchover with MegaPath Hosted Voice

Delta-T Group - Customer Case Study

Delta-T Group, a national broker and referral service for specialized healthcare professionals, needed to replace an end-of-life VoIP platform that no longer met its needs across 12 locations while keeping disruption to a minimum and projecting a professional image. The company chose MegaPath and implemented MegaPath Hosted Voice alongside business-class Internet (T1 and Ethernet over Copper) to modernize its telephony.

MegaPath deployed Hosted Voice with prioritized voice, HD calling, Hunt Group routing and reporting (Call Logs/Call Detail Records), unifying all users—including about ten remote workers—on one system. The cutover was completed in about six weeks with minimal business disruption; MegaPath’s platform delivers 99.999% availability, faster answered calls, free in-system long-distance, improved call quality and better sales management visibility, resulting in a more professional customer experience and simplified administration.

Delta-T Group

Paul Smith

Director of IT