Case Study: Community Journals achieves unified, in-office calling for remote teams with MegaPath Hosted Voice

Community Journals - Customer Case Study

Community Journals, a Greenville, S.C. local news publisher whose staff were largely telecommuting while awaiting new headquarters, needed a phone system that would let remote employees operate “like they’re in the office,” improve productivity with modern calling features, and cut hardware and ownership costs. To address this, Community Journals engaged MegaPath and deployed MegaPath Hosted Voice.

MegaPath implemented Hosted Voice with features such as Audio Conferencing, MegaPath Anywhere, Auto Attendant, 4‑digit dialing and free Polycom IP phones, plus 24/7 support and professional installation. As a result, staff now make and receive calls that display “Community Journals” on caller ID, transfer calls seamlessly, collaborate more efficiently, and avoid large hardware expenditures (the customer noted prior hardware costs were $42,000), with MegaPath’s solution delivering a unified, more productive phone experience.

Community Journals

Holly Hardin

Operations Manager