Case Study: Balance Networks achieves reliable VoIP and recurring revenue growth with MegaPath Hosted Voice

Balance Networks - Customer Case Study

Balance Networks, a Chicago-based provider of IT and network solutions for small to medium businesses, struggled with an unreliable first VoIP provider and lack of integrated connectivity. After experiencing reliable MegaPath DSL service, Balance Networks chose MegaPath Hosted Voice to deliver guaranteed reliability, call clarity, and a consistent, tested feature set for its clients.

MegaPath delivered Hosted Voice over its voice‑optimized network (advertised 99.999% availability), supplying vetted hardware, Hunt Group configurations, minute‑level call tracking and simplified re‑billing. The result: clearer, more reliable phone service, the ability to support complex client setups, and a measurable business impact for Balance Networks — adding roughly three to four new Hosted Voice accounts per month and creating a steady recurring‑revenue stream while enabling expanded outsourced IT offerings.

Balance Networks

Todd Short

Co-Founder