Case Study: Edison Energia achieves greater process visibility and faster organizational change with MEGA International

Increase visibility and collaboration through an efficient process mapping program

Edison Energia, a long-established Italian energy supplier, needed to increase visibility and collaboration across its Gas & Power Market Division while managing frequent organizational changes. The company faced the challenge of mapping hundreds of processes, embedding a process-oriented culture, and designing an efficient end-to-end customer experience compliant with evolving standards like ISO 9001.

Edison implemented MEGA’s HOPEX platform and services to create a single, shared repository—using a “daisy” model to capture nine process components (owners, procedures, risks, KPIs, systems, touchpoints, etc.)—and launched an online portal and change-management program to drive adoption. As a result, the business gained faster incorporation of organizational changes, automated workflow and documentation generation, improved reporting on KPIs and risks, and stronger support for new product launches; next steps are to enrich the platform and add more users.

Edison