Case Study: Crédit Agricole Cards & Payments achieves customer-centric product and process optimization with MEGA International's HOPEX platform

Defining a new products and services offering using a process repository

Crédit Agricole Cards & Payments (CACP), a leader in payment processing in France handling €8.6 billion in transactions per year, faced major change: regulatory shifts (SEPA), a move from a GIE to an open company, and the rollout of a shared payments platform. To open its services to other banks and clearly define new products and services, CACP needed to identify and understand its end-to-end business processes and align them with architecture, marketing and business development.

CACP worked with MEGA using HOPEX Business Process Analysis, the HOPEX Platform and MEGA Services to build a centralized process repository in about two months. The repository became the single source of truth for stakeholders (especially marketing), enabling process optimization, clearer product/service definitions and quality criteria, and a more customer‑centric offering — maintained daily by trained contributors and a platform administrator.

Crédit Agricole Cards & Payments

Christophe Salehi

SI Architecte