Case Study: Cloudflare cuts call admin by 40% with MeetRecord

Cloudflare cuts call admin by 40% with MeetRecord

Cloudflare, a technology enterprise providing cloud services, faced a challenge where its AI infrastructure team had no system to record or learn from customer conversations. This lack of structure created significant manual overhead for logging call notes into their CRM and provided no framework for coaching or improving sales calls as the team prepared to expand. To address this, they partnered with MeetRecord and implemented its Outdoo platform.

MeetRecord's solution provided AI-powered roleplay for practicing technical sales conversations and automated call scoring and summaries. This reduced the time spent on call administration and manual CRM updates by 40%. The implementation created a structured coaching foundation with scored call data and practice scenarios, ensuring a stronger baseline for the team's first expansion.

Cloudflare