Case Study: Whole Family Health Center achieves 94% patient retention with Medsien

Whole Family Health Center achieves 94% patient retention with Medsien

Whole Family Health Center, a Federally Qualified Health Center, struggled to efficiently manage its Chronic Care Management and Remote Patient Monitoring programs due to administrative burdens, documentation challenges, and compliance concerns. They partnered with Medsien to implement its integrated care management platform and services to streamline these operations.

Medsien provided a seamless solution that integrated with the center's athenahealth EHR, outsourcing care management to dedicated care partners and utilizing automation for eligibility, documentation, and billing. The results included a 94% patient retention rate, a claim denial rate below 3%, increased revenue, and over 90% patient satisfaction, while saving staff significant time on administrative tasks.

Whole Family Health Center