Case Study: Specialty Orthopedic Group halves fax processing time with Medsender

Specialty Orthopedic Group cuts fax processing time by 50% with Medsender

Specialty Orthopedic Group, a multi-specialty orthopedic practice, faced significant operational bottlenecks from manually processing a high volume of roughly 800 daily faxes and 150 referrals. This inefficient, paper-based system created delays and made it difficult for the practice to scale. To address this challenge, they implemented Medsender's Fax & Document Automation service.

By integrating Medsender with their ModMed EMA system, the practice centralized its fax intake and automated the routing and attachment of documents to patient charts. This solution from Medsender halved fax processing time, freeing staff to focus on other responsibilities. The practice now processes the same high volume of documents with no additional staff and achieves same-day follow-up on all 150 daily referrals.

Specialty Orthopedic Group