Case Study: Midwest Digestive Health & Nutrition Doubles Referral Conversion with Medsender

Midwest Digestive Health & Nutrition doubles referral conversion to 40% with Medsender

Midwest Digestive Health & Nutrition, a gastroenterology practice, faced significant administrative bottlenecks as its patient volume grew. Its manual fax and referral workflows were slow, labor-intensive, and lacked visibility, causing a 14-day delay in patient scheduling and consuming 80 staff hours per week. The practice sought a solution from Medsender to modernize these processes and eliminate lost referral opportunities.

By implementing Medsender's platform, the practice digitized and automated its fax processing and referral intake. Medsender's solution provided same-day referral processing, automated patient outreach, and direct EHR uploads. This enabled Midwest Digestive Health & Nutrition to cut referral contact time from 14 days to the same day, double its referral conversion rate from 20% to 40%, and save 80 staff hours weekly, all while improving the patient experience.

Midwest Digestive Health & Nutrition