Case Study: Prosthetics & Orthotics Group saves time and paper with Medsender

How Prosthetic & Orthotics Group improved their communications workflows

Prosthetic & Orthotics Group, a community-oriented practice with 11 locations, needed a more efficient way to manage HIPAA-compliant fax communications across its multi-site operations. Their legacy system, a combination of RingCentral and traditional faxing, was problematic and required tedious manual work to download, print, and upload documents into their Nymbl EMR, creating significant inefficiencies for their team of approximately 50 people.

They implemented Medsender, an AI-assisted fax and messaging platform, for its seamless integration with Nymbl and Waystar. The solution provided a single, user-friendly portal that eliminated manual printing and processing. Medsender saved the group at least 30 minutes per person per day, drastically reduced paper consumption, and provided remote visibility, with staff across all locations quickly adopting the new system.

Prosthetics & Orthotics Group

Michelle Harper

Manager