Case Study: Paris Foot & Ankle improves efficiency and saves hours with Medsender

How a Podiatry Practice Scaled Their Operations with Automated Workflows

Paris Foot & Ankle, a podiatry practice, faced significant operational inefficiencies after transitioning to a new EMR system. The main challenge was a laborious manual process for handling faxes in TIFF format, which required conversion to PDF before being uploaded to patient records. This created a major bottleneck for the practice, which handles a high volume of paperwork and referrals. The vendor, Medsender, was brought in to address these fax automation challenges.

Medsender provided a HIPAA-compliant faxing solution that integrated directly with the practice's EMR. It automatically converted incoming faxes to PDF and intelligently labeled them for upload, eliminating the manual work. The results were substantial time savings of hours per day, a dramatic reduction in paper usage from 10,000 sheets a month to nearly zero, and an enhanced patient experience with real-time processing. According to the practice, Medsender's solution was so effective it eliminated the need to hire an additional team member.

Paris Foot & Ankle

Hope Hughes

Medical Billing Manager