Case Study: Frontier Dermatology achieves same-day referral processing with Medsender AI

Frontier Dermatology Achieving Same-Day Processing with Medsender AI

Frontier Dermatology, the largest physician-owned dermatology practice in the Pacific Northwest, faced significant administrative inefficiencies in 2023. Their 12-person referral team was spending 5 to 7 days processing new patient referrals due to the manual handling of thousands of faxed documents. This labor-intensive process prompted the search for a technological solution, leading them to the vendor Medsender.

By implementing Medsender's AI-powered platform, Frontier Dermatology automated its faxing workflow. The Medsender solution automatically categorized documents, created new patient charts, and integrated tracking and communication into a single system. This resulted in same-day processing for most referrals, a 15% increase in scheduling rates, and over 500 hours saved monthly for staff, allowing them to focus more on patient care.

Frontier Dermatology

Carly Mathena

Referral Manager