Case Study: Florida Gulf Coast ENT and Allergy achieves 92% less referral triage work with Medsender

Florida Gulf Coast ENT and Allergy cuts referral triage work by 92% with Medsender

Florida Gulf Coast ENT and Allergy, a multi-location specialty practice, faced significant challenges with manual referral triage. Their staff was overwhelmed by processing up to 25,000 fax pages monthly, which pulled them away from patient care and resulted in new patients waiting 3 to 5 days for their first contact. To solve this, they implemented Medsender.

Medsender provided an automated solution for fax intake, categorization, and routing. This resulted in a 92% reduction in referral triage work, allowing the practice to reallocate 1.5 FTEs to patient-facing roles. Patient contact time was reduced from days to just 2 to 4 hours after a referral arrives, significantly improving efficiency and patient retention.

Florida Gulf Coast ENT and Allergy