Case Study: LUSH achieves 92% touchless invoicing and faster month-end closes with Medius AP Automation

Retailer and manufacturer of cosmetic products ERP Dynamics AX 100K invoices annually

LUSH, the retailer and manufacturer of fresh handmade cosmetics running Dynamics AX and processing roughly 100K invoices a year, faced a heavily paper-based AP process—printing about 120K invoices annually with a touchless rate of only 67%. Lost invoices and a cumbersome month-end close threatened the company’s plan to add 100+ stores, so LUSH engaged Medius for AP Automation and cloud-based spend management to modernize its invoice workflow.

Medius implemented its AP Automation solution to digitize invoice capture, provide a complete audit trail and auditor self-service, and streamline month-end accruals. The result: a jump to 92% touchless invoices, significant time savings for staff (allowing more focus on personal development), faster and more accurate month-end closes, and reduced environmental impact that supports LUSH’s core values.

LUSH

Blanca McGory

AP Manager