Case Study: Samuel, Son & Co. achieves inbox relief and a reengaged AP team with Medius

How Samuel, Son & Co. transformed supplier communications with Medius

Samuel, Son & Co., one of North America’s largest metal processors and distributors, struggled with an overwhelmed AP inbox that received more than 100 vendor emails a day, creating tedious, time-consuming work and low team morale. The finance team adopted Medius’ AI-driven solution, Medius Supplier Conversations, to address real-time supplier communications and reduce manual invoice-status handling.

Medius implemented Supplier Conversations in a controlled pilot, iterating quickly on issues and integrating the tool with Samuel, Son & Co.’s AP system; the result was dramatic: inbox volume dropped, a daily multi-hour task fell to under 30 minutes, vendor response times improved from days to minutes, and escalations declined. The automation freed the AP team for strategic work, lifted morale, and even catalyzed further pilots like Medius Statement Reconciliation, showing measurable operational and cultural impact.

Samuel, Son & Co.

Dana Frape

Manager of Financial Shared Services