Case Study: Palo Pinto General Hospital increases Google reviews and reduces no-shows with MEDITECH Expanse Patient Connect

Palo Pinto General Hospital boosts Google reviews and cuts no-shows 20% with MEDITECH

Palo Pinto General Hospital, a rural healthcare system serving a large region in North Texas, was challenged with improving patient engagement and outreach across its vast service area. They struggled to collect sufficient patient feedback via traditional methods like phone calls and mail, which impacted their online reputation. To address this, they partnered with vendor MEDITECH and implemented its Expanse Patient Connect solution.

MEDITECH's solution used automated, secure texting to send personalized post-visit messages with direct links to leave Google reviews and to send appointment reminders. This approach led to a remarkable increase in Google review volume and a significant improvement in ratings, from 4.3 to 4.6 stars. Furthermore, MEDITECH's Expanse Patient Connect helped reduce patient no-show rates by nearly 20%, minimizing lost revenue and improving operational efficiency.

Palo Pinto General Hospital