Case Study: King’s Daughters Medical Center reduces ED wait times with MEDITECH Expanse

King’s Daughters Medical Center cuts ED door-to-discharge time by 39% with MEDITECH

King’s Daughters Medical Center, a nonprofit acute care hospital, faced a challenge with long emergency department (ED) wait times, with patients spending an average of 210 minutes from door to discharge. To improve this patient experience, the customer turned to vendor MEDITECH and implemented its integrated, web-based Expanse EHR.

By updating to MEDITECH Expanse and shifting to mobile, tablet-based workflows, the medical center streamlined its ED processes. The solution delivered significant results: ED door-to-discharge time was reduced by one hour (39%), door-to-doctor time dropped by 137%, and visits lasting longer than six hours plummeted by 250%. These improvements were achieved even as patient volumes rose by 15%, with no increase in staff.

King’s Daughters Medical Center