Case Study: Hancock Health achieves a 35% reduction in no-shows with MEDITECH Expanse Patient Connect

Hancock Health reduces no-shows by 35% with MEDITECH

Hancock Health, an independent health network in Indiana, faced challenges with patient communication due to a previous vendor's texting tool that lacked integration with their EHR and offered no control over message frequency or customization. This led to staff inefficiency and patient complaints. They turned to vendor MEDITECH and its product, Expanse Patient Connect, for a more robust solution.

The MEDITECH solution seamlessly integrated with their EHR and provided the flexibility to control message cadence and content. This resulted in a 35% reduction in patient no-shows within three months, increased patient and staff satisfaction, and improved efficiency. Hancock Health plans to further use Expanse Patient Connect for population health initiatives.

Hancock Health