Case Study: Timberlake, M.D. achieves improved claims processing and dependable support with Meditab Software

IMS Improves Claims Processing and Provides Better Support to Thriving ENT Practice

Timberlake, M.D., a well-established ear, nose and throat practice with offices in Winchester and Front Royal, VA, was struggling after failed implementations with multiple large EHR vendors—poor training, ongoing billing problems and inadequate support left a backlog (about 1,050 unfiled accounts) and frustrated staff. They chose Meditab Software’s IMS integrated EHR, practice management and e‑prescribing solution (implemented through VAR Intuitive Solutions) to solve usability, billing and support gaps.

Meditab Software and Intuitive Solutions provided customized configuration, online resources and a three‑day onsite training visit, which gave the team confidence and smoother workflows. As a result, claims processing and payments improved dramatically, patient statements became clearer, allergy shot records are tracked in real time, staff morale and productivity rose, and revenue increased as billing moved from a backlog to an efficient, supported process.