Case Study: The Resource Exchange achieves 66% faster billing and unified, person-centered records with MediSked Connect

The Resource Exchange - Customer Case Study

The Resource Exchange (TRE) is a Community Centered Board serving over 4,400 children and adults with intellectual and developmental disabilities and supported by nearly 300 employees. TRE sought a more holistic IT solution to break down siloed processes, track whole‑person records, and improve reporting and service delivery, and chose MediSked’s MediSked Connect to meet those needs.

MediSked implemented MediSked Connect to consolidate multiple databases, standardize data entry, enable organization‑wide access to individual records, and provide instant query and trending capabilities. As a result, TRE removed bureaucratic siloes, began tracking incident reports, freed staff time for higher‑value work, and improved billing efficiency by 66%—cutting a 6‑week billing process down to 2 weeks and positioning the agency to move to weekly billing.

The Resource Exchange

Rob Franc

Project Manager