Case Study: The Arc of Livingston-Wyoming achieves continuity, compliance, and higher satisfaction with MediSked Connect (MediSked)

Creating continuity across the service delivery system to improve care and satisfaction

The Arc of Livingston-Wyoming, a private nonprofit that supports over 1,100 children and adults with disabilities and employs more than 760 staff in upstate New York, needed a modern platform to streamline compliance, boost collaboration, and increase visibility ahead of the state's move to managed care. Their prior vendor lacked required functionality, so they selected MediSked and implemented MediSked Connect — Agency Management Platform to improve the Individual Support Plan (ISP) process and unify service delivery.

MediSked’s Connect platform provided greater visibility and workflow logic that forced a review of procedures, leading to efficiencies in compliance, new employee training that improved plan writing, and a breakdown of internal silos. As a result, MediSked helped create more cross-program collaboration, consistency across services, a more satisfied workforce, and improved continuity and quality of care for the individuals served.

The Arc of Livingston-Wyoming

Kellie Kennedy

Director of Day Services