Case Study: East Tennessee Heart Consultants achieves $500K annual savings with Mediscribes

Tennova Medical Group - Customer Case Study

East Tennessee Heart Consultants (ETHC) was facing high costs and inefficiencies with its in-house transcription process, which relied on an expensive Dictaphone system and over 300 physician templates. The cumbersome workflow led to delayed report turn-around times and inconsistent quality across its eight locations. Seeking to resolve these issues, ETHC partnered with vendor Mediscribes and its ezVoiceIntelligence service.

Mediscribes replaced the legacy system with just two servers and absorbed ETHC's transcriptionists to reduce overhead. They standardized the report templates and implemented an automated workflow with features like auto-faxing and location-based printing. This solution, integrated with the facility's GE Centricity system, resolved the quality and delay issues. The results for ETHC included a seamless transition and annual cost savings of half a million dollars.

Tennova Medical Group

K.C. Frescoln

Chief Executive Officer