Case Study: North Ottawa Community Hospital achieves superior transcription quality and turnaround with Mediscribes

North Ottawa Community Hospital - Customer Case Study

North Ottawa Community Hospital (NOCH) faced a challenge after their previous local transcription vendor was acquired by a larger company, which failed to meet their expected standards for quality, turnaround time, and personalized service. This compromised the quality of patient care, leading NOCH to search for a new vendor. They selected Mediscribes for its guaranteed quality and turnaround time, significant cost savings, and its ability to integrate seamlessly with their existing Meditech systems.

Mediscribes implemented a solution that included a seamless integration with NOCH's Meditech ADT and RESULTS interface, mirroring the dictation system so physicians experienced no interruption. The Mediscribes team provided onsite support during the go-live and thorough training. The results were excellent, with quality and turnaround times consistently exceeded. The HIM Director praised the partnership and customer support, stating she would definitely recommend Mediscribes to other facilities.

North Ottawa Community Hospital

Becky Cook

Director