Case Study: Greater Chicago Transit reduces no-shows with MediRoutes

Greater Chicago Transit cuts no-shows from 20% to under 5% with MediRoutes

Greater Chicago Transit (GCT), a Chicago-based NEMT provider, was struggling with a high volume of no-shows, which accounted for 15-20% of its scheduled rides. This led to an overwhelming 3,300 customer service calls per month and an inefficient manual confirmation process. To address these challenges, GCT turned to MediRoutes for a solution using its Notifications and Where's My Ride features.

By implementing MediRoutes' automated notification system, GCT dramatically improved its communication. The solution provided real-time trip updates to passengers and facilities, which drastically reduced the number of missed rides and incoming calls. As a result, GCT decreased its no-show rate by 60% to under 5% and reduced monthly calls from 3,300 to 1,000, leading to a 5% increase in total profits and significantly higher customer satisfaction.

Greater Chicago Transit (gct)